Client Resources

24/7 Support

Are you a client needing urgent support?

Call us at (913) 538-5576

*Charges may apply

Submit a Ticket
Pay an Invoice

Service Desk Representative – Overland Park, KS

Service Desk Representative – Overland Park, KS

Do you have call center experience? Or perhaps experience in the hospitality, retail, or restaurant industries?

ESG currently has available a position for a Service Desk Representative in our Overland Park, KS, main office location. Tasks include returning client calls, answering the phone for inbound client support calls, and updating/managing trouble tickets.

On-the-job training is provided on the technical aspects of the job which will (over time) include remotely assisting clients via desktop connection software, documenting solutions and processes, and responding to e-mails. Additionally there are opportunities to implement new solutions, collaborate with vendors, and advise clients on technology best practices. This is a client-facing role, with exposure daily to end-user questions, network/desktop troubleshooting, and the opportunity to both learn and apply new skills.

A typical day for an SDR may involve a morning meeting with the Remote Support Engineering Team and Client Coordinator to discuss open tickets and priorities, followed by time spent working with clients both over the phone and over remote connections to their environments. Occasionally a SDR may visit a client site during project efforts or to continue a ticket they began remotely. The role is ideal for an individual who enjoys solving problems, is starting their career in Information Technology, and is passionate about customer service

Who: Erickson Solutions Group (ESG), a technology consulting company
What: Opening for an Service Desk Representative, someone who helps our clients over the phone and by remotely controlling their system
When: Full-time position available immediately, we expect to fill the position soon
Where: ESG is headquartered in the Kansas City metro area, this job is in our main office in Overland Park, Kansas
Why: Cool work environment, great pay, flexible hours, and new experiences every day

Required Skills:

  • Past experience in call center, hospitality, retail, or restaurant
  • Problem solving is your thing
  • You are can get around in Windows 7 or 8, and Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • You work well as part of a team but can also be a self-starter
  • Customer service is your mantra
  • You are a multitasking ninja

Bonus Skills:

  • You know WordPress and maybe some HTML
  • You know your way around Teams, Zoom, Skype, Facebook, Twitter, and LinkedIn
  • You can setup a wireless network

Pay Scale:

Starting pay is $14.50-$17.50 per hour based on skills and experience.


Hours are negotiable. Currently we are looking for a 7am to 4pm shift M-F or a 10am to 7pm shift M-F.